TERMS AND CONDITIONS
Welcome to The Printroots.com !
The customers are to read the terms and conditions attentively as their usage of the service provided by us is subjected to the customer's acceptance and compliance with the following conditions.
If you have subscribed to any of our services, you hereby, agree that you have read, understood, accepted and are therefore bound by terms of usage. If you do not want to be bound by these terms, please refrain from using our services.
In this Terms and Condition “You" is in reference to you the customer who is using the website and therefore our services. Any mention of the “Service providers" will denote third party mechanism and “We" is in reference to us, The Printroots.
Introduction to ThePrintroots.com
Welcome to the “ThePrintroots.com”. The domain www.theprintroots.com, herein referred to as the website, is registered in the name of “Theprintroots”, a business company registered under the legislation of India.
Using any of our services on the website, it’s features and tools will automatically require you to be in compliance with the guidelines and agreements applicable to the website. By subjecting yourself to using the website you will be contracting with The Printroots. These terms and conditions are a accounts for a binding obligations between you, the customer and us.
All products and services we have available on the website establishes an “invitation to offer”. Your offer will be whatever you choose to order, which shall be subjected to the terms and conditions below. We have the right to confirm or reject your offer depending on the variable situations. Our acceptance will be denoted by the dispatch of the products. Any act performed before that will not qualify as a confirmation.
Services Offered
The Printroots is an online channel that provides a wide range of products such as home furnishing, running fabrics, kids’ apparel, sarees, dupatta, and unstitched suit pieces. The products can be customized to an extend
by the end user. Upon purchase of a product, your order will be shipped and we shall be entitled to its payment and services.
Account and Registration
We are bound by law to protect your information in accordance with our privacy policy. If you’re using the website, you are responsible for keeping your account ID and password confidential, for restricting access to your computer and be prepared to obtain any and all responsibility for any loss or damage that may be caused as a result to you failing to protect your account. If you suspect that your ID is being misused by someone else, let us know immediately via the address provided below. If there is a breach of security or a misuse of the website, we will require you to change your password or suspend you account altogether without assuming any liability.
3. Intellectual Property
All information available on this website, visual or otherwise, including but not limited to trademarks, service marks, logos, texts, graphics, buttons, icons, audio clips, images, data compilations and software is property of The Printroots, our affiliates, licensors and partners and is thereafter protected by the legislation of India. Except as set forth in the limited licenses in Section 6, or as required under applicable law, neither the Content nor any portion of this website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
Pricing
The prices of the products are marked out on the website and are an integral part of the Terms of usage by reference. The prices are in INR but is adjustable to any currency of your preference. Our prices, along with our products and service are subjected to change at Theprintroots.com's discretion..
Kindly note that any pending payment will be process before the order is dispatched. If the said order is cancelled afterwards, you will have your money returned to your source account.
Cancellation done by us
We reserve the right to cancel or refuse an order. The cancelled may be a result of the following reasons, limited stock, qualities available for purchase, inaccurately priced products, fraudulent activities with credit/debit cards etc. We may also, at times, require additional details or verification at the time of accepting an order. You will be notified if your
order us completely or partially cancelled and if we require any additional confirmation. In case your order us cancelled after you have made the payment, we will return the amount to your source bank account.
Cancellation done by the customer
If a customer manages to send us an cancellation notice before the order is shipped, we will be able to call off the order and reimburse the full amount as store credit. However, If the order is already shipped, we will not be able to cancel it. In that case, the customer will be advised to check the return policy.
Final and Binding Decision If we decide to cancel an order in light of fraud or other unfortunate incidents, the decision will be binding. The customer will accept the decision without conflict.
Credit/Debit card details
The payment information provided by you must be accurate. The credit/debit card should be owned by you. The details if your payment mode is encrypted and we will not misapply it or share it with a third party unless it is required by law or by fraud verification, regulation or court order. We will not be held responsible for any credit/debit card fraud.
COD Payments
Please not that cash on delivery will not be applicable on orders above INR 8,000/-
JURISDICTION All disputes shall be subject to the jurisdiction of courts in Jaipur
Fraudulent/Declined Transactions
We aim to provide a seamless and secure shopping experience and to implement that we review and monitor our transaction regularly. If any discrepancy or fraudulent activity is observed during payment, all pending and future orders to that account will be cancelled immediately. If the customer is charged for the cancelled order, we will return the money to your source account with the exception of processing fee of payment gateway or as per the conditions of Transaction merchant.
The customer may be considered fraudulent if any of the following scenarios are met
- If the customer chooses not to reply to the payment verification mail.
2. If a customer fails to provide ample documentation during payment verification.
3. If a customer exploits another customer’s contact details.
4. If the contact details provided by the customer (email and phone) are invalid.
5. Unusually frequent usage of a voucher code.
6. If the customer uses a special voucher that is not attached to their email.
7. If the wrong product is returned by the customer
8. If a customer refuses to pay for their order
9. If a customer is involved in a snatch and run incident with their order.
The customer may be considered a loss to business if any of the following scenarios are met 1. If a customer has an unusually high return rate.
2. If the address provided are invalid or incorrect
3. If the customer has made several demands for monetary compensation for issues that are trivial at best.
If a customer is considered fraudulent or a loss to business, their account will be blocked immediately.
Colors
We always try to display out products as genuinely as possible. However colours are perceived differently by various digital mediums. Hence, any
slight difference in colour shades are caused by the visual settings of your device and are beyond our control.
Alterations of Terms & Conditions of Service
The terms of use may be altered or modified without any prior notification. In that case, check the website to keep yourself updated. If you are opposed to the new terms and conditions in place please refrain from using our services. However, if you continue to use our service, you will be deemed in agreement with the new terms.
For any other queries drop us a message at customercare@printroots.com , we will get back to you within 1-2 working days.
